Last updated: August 15, 2026
This Refund Policy explains the circumstances in which a refund may be requested for a Shino TV subscription. Please review these terms before placing an order.
Refund Requests
If you experience a service issue that prevents you from reasonably using your subscription and our support team is unable to resolve the issue, you may submit a refund request subject to the conditions below.
To request a refund, contact us using the email address shown on this page and include:
- Your transaction or order ID.
- The subject line "Request for Refund".
- A clear description of the issue and the reason for your request.
- Any relevant screenshots or other information reasonably needed to review the issue.
Technical Troubleshooting Requirement
Refunds for technical problems are generally considered only after you have given our support team a reasonable opportunity to investigate and assist with the issue.
If a qualifying technical issue makes the service unusable and we are unable to resolve it within 48 hours after sufficient troubleshooting information has been provided, the request may qualify for a refund under this policy.
Please contact support as soon as possible when you experience a problem.
Delaying a support request can make it more difficult to verify or troubleshoot
the issue.
7-Day Full Refund Eligibility
Requests for a full refund must generally be submitted within 7 days of the original purchase date and must meet the conditions described in this policy.
A request is not automatically approved simply because it is submitted within 7 days. We may review the order, the reported issue, troubleshooting history, and the information provided with the request before making a decision.
Requests After 7 Days
After the first 7 days, a full refund is generally not available under this policy. In appropriate cases, Shino TV may consider a partial refund based on the unused portion of the subscription and the circumstances of the request.
Any partial refund outside the full-refund period is reviewed individually and is not guaranteed.
Device, Application and Setup Issues
Customers are responsible for using a compatible device, IPTV application, and internet connection. Our support team can provide reasonable setup guidance, but device-specific configuration may depend on your hardware, operating system, application, network, or third-party player.
Supported devices may include Smart TVs, Firestick TV, TV boxes, MAG devices, smartphones, tablets, and computers using compatible IPTV players or applications.
Freezing, Buffering or Temporary Playback Issues
Temporary playback problems do not automatically qualify an order for a refund. Streaming performance can be affected by factors outside the direct control of Shino TV.
Examples can include:
- Internet-speed or connection fluctuations.
- Wi-Fi quality or local network issues.
- Device, application, or player configuration.
- Internet Service Provider (ISP) issues.
- Temporary source or channel interruptions.
- Temporary maintenance, updates, or service restarts.
We recommend contacting support so the cause can be reviewed before submitting a refund request based on a technical issue.
Change of Mind
A change of mind after a subscription has been delivered or used does not automatically qualify for a full refund. Any request will be reviewed according to the timing of the request, subscription usage, and the conditions of this policy.
Refund Processing
If a refund is approved, it will generally be returned through the applicable payment method or payment-processing route used for the original transaction, where technically available.
Processing times after approval may depend on the payment provider, bank, or card issuer and can be outside our direct control.
Third-Party Applications and Devices
References to devices or IPTV players such as Firestick TV, MAG, TiviMate, IPTV Smarters Pro, IBO Player, or other third-party products are provided for compatibility information only.
These third parties maintain their own products, policies, and technical requirements. Their names do not imply ownership, sponsorship, affiliation, or endorsement of Shino TV.
Applicable Consumer Rights
This Refund Policy describes Shino TV's standard refund process. It does not limit any mandatory consumer rights that cannot legally be excluded under applicable law.
Contact Us
If you need help with a technical issue or want to request a refund, contact us at contact@showsiptv.com.
Please include your order information and a clear description of the issue so your request can be reviewed efficiently.